Capisco Coaching
Last updated: June 2026

This privacy notice explains how Angela Joyce trading as Capisco Coaching collects, uses, stores and protects your personal data.

Capisco Coaching provides executive function coaching, workplace support, screening-related services, workshops, peer support spaces and related resources for adults, including adults who are neurodivergent, questioning neurodivergence, or experiencing difficulties with organisation, planning, attention, emotional regulation, task initiation or other aspects of executive functioning.

We take your privacy seriously. Because some of the information you share with us may relate to health, neurodivergence, disability, wellbeing, work difficulties or other sensitive areas of your life, we aim to handle your information carefully, respectfully and lawfully.

1. Who we are

Angela Joyce trading as Capisco Coaching is the data controller responsible for your personal data.

Full name of legal entity: Angela Joyce trading as Capisco Coaching
Website: www.capiscocoaching.com
Email: enquiries@capiscocoaching.com

If your personal information changes, please let us know by emailing enquiries@capiscocoaching.com so that the information we hold remains accurate and up to date.

2. Who this privacy notice applies to

This privacy notice applies to people who:

• visit our website
• contact us by email, website form, phone, text, social media message or other communication method
• book a call, consultation, coaching session, screening, workshop, workplace audit or other service
• complete an intake form, questionnaire, screening form or feedback form
• join our mailing list or download a resource
• attend a webinar, workshop, peer support group or other event
• interact with Capisco Coaching on social media
• provide a testimonial, review or feedback
• supply services to Capisco Coaching

Our services are intended for adults aged 18 and over. We do not knowingly provide coaching or screening services to children.

3. The types of personal data we collect

Personal data means any information that can identify you. It does not include anonymised data.

We may collect, use, store or transfer the following types of personal data.

Identity and contact data

This may include your name, email address, phone number, address, job title, employer, social media handle, emergency contact details if relevant, and other information you provide when contacting us or using our services.

Communication data

This includes messages you send to us by email, website form, text, social media message, social media comment, booking system, feedback form or any other communication method.

Client and service data

This may include information connected to coaching, screening, workplace audits, workshops, peer support spaces or other services. For example:

• booking details
• intake forms
• coaching goals
• session notes
• reflective notes
• questionnaires
• screening responses
• screening reports
• workplace information
• reasonable adjustment discussions
• feedback forms
• payment and invoice records
• records of support provided

Special category data

Some information you choose to share with us may be special category data under UK GDPR. This may include information about:

• physical or mental health
• neurodivergence, including ADHD, autism, dyslexia, dyspraxia or other differences
• disability
• wellbeing
• menopause or perimenopause, where relevant
• emotional regulation, anxiety, overwhelm, burnout or stress
• other information about your health, support needs or executive functioning

We only collect this type of information where it is relevant, necessary and proportionate for the service being provided, or where you choose to share it with us.

Financial and transaction data

This may include payment records, invoices, billing information, service purchase history and accounting records. If you pay by card or through a payment provider, your payment information is processed securely by the payment provider. We do not store full card details.

Technical and website data

When you use our website, we may collect information such as your IP address, browser type, device information, pages visited, time spent on the site, referral source and other technical information. This may be collected through cookies, analytics tools or website hosting systems.

Marketing and preference data

This includes your preferences for receiving emails or marketing communications from us, your communication preferences, email engagement information such as opens and clicks, and any opt-in or unsubscribe records.

Social media data

If you interact with Capisco Coaching on social media, we may see information that you have made available through that platform, such as your name, profile, comments, messages, likes or shares.

Supplier and professional contact data

If you provide services to us, we may process your name, contact details, business details, payment details and correspondence.

4. How we collect your personal data

We may collect personal data directly from you when you:

• complete a website form
• email or message us
• book a call or session
• complete an intake form, screening form or questionnaire
• attend a coaching session, workplace audit, screening appointment, workshop or event
• join our mailing list
• download a resource
• provide feedback or a testimonial
• interact with us on social media
• pay for a service

We may also collect some data automatically when you use our website, depending on your cookie choices and the tools used on the site.

Occasionally, we may receive information from third parties, for example if another professional, organisation or employer contacts us with your permission, or if you ask us to communicate with someone on your behalf.

5. Why we use your personal data and our lawful bases

We only use your personal data where we have a lawful reason to do so.

To respond to enquiries and communicate with you

We use your contact and communication data to respond to enquiries, answer questions, arrange calls, send information you have requested and communicate about our services.

Lawful basis: legitimate interests, consent where applicable, and taking steps before entering into a contract.

To provide coaching, screening, workplace audit and related services

We use your personal data to provide the services you have requested. This may include preparing for sessions, delivering coaching, reviewing intake forms, preparing screening reports, discussing workplace adjustments, keeping appropriate client records and following up with you.

Lawful basis: performance of a contract, taking steps before entering into a contract, legitimate interests, and consent where applicable.

Where this involves special category data, our additional Article 9 condition is usually explicit consent.

To process screening questionnaires and reports

If you use our screening services, we may collect and process information from screening questionnaires, conversations, forms and related documents. We use this to prepare your non-diagnostic screening report, discuss your results and provide appropriate next steps.

We do not share screening reports with your GP, employer, family member or any other third party unless you ask us to do so, give us permission, or we are legally required to share information.

Lawful basis: performance of a contract, taking steps before entering into a contract, legitimate interests, and explicit consent for special category data.

To keep client records

We keep appropriate records of services provided, including session notes, forms, reports, correspondence, safeguarding notes where relevant, and administrative records. This helps us provide a safe, professional and consistent service, respond to queries, meet legal and accounting obligations, and protect legal rights.

Lawful basis: legitimate interests, performance of a contract, legal obligation where applicable, and explicit consent for special category data where required.

To manage confidentiality, safeguarding and legal obligations

We treat information shared in coaching, screening and related services as confidential. However, we may need to use or share information where required by law, where there is a serious risk of harm to you or another person, where safeguarding concerns arise, or where necessary to establish, exercise or defend legal claims.

Where possible and appropriate, we will discuss this with you first.

Lawful basis: legitimate interests, legal obligation, vital interests where applicable, and, where special category data is involved, explicit consent, legal claims, vital interests or another applicable Article 9 condition.

To process payments and manage our business

We use financial and transaction data to process payments, issue invoices, manage accounts, keep financial records and comply with tax and accounting obligations.

Lawful basis: performance of a contract, legal obligation and legitimate interests.

To send service-related communications

We may send you non-marketing communications relating to a service you have booked or enquired about. For example, appointment reminders, Zoom links, intake forms, screening reports, invoices, updates about a booking, or important changes to a service.

Lawful basis: performance of a contract, legitimate interests and legal obligation where applicable.

To send email marketing

We may send email marketing where you have consented to receive it, or where the soft opt-in applies because you have bought or enquired about similar services and were given a clear opportunity to opt out.

You can unsubscribe at any time by using the unsubscribe link in our emails or by emailing enquiries@capiscocoaching.com.

We do not sell your personal data to third parties for marketing purposes.

Lawful basis under UK GDPR: consent or legitimate interests, depending on the context.

Note on Recognised Legitimate Interests

The Data (Use and Access) Act 2025 introduced a new lawful basis called 'Recognised Legitimate Interests'. This applies to a defined set of pre-approved processing purposes, primarily involving public interest tasks, national security and similar activities. Capisco Coaching does not currently rely on this lawful basis, but we mention it here so that our privacy notice reflects the current legal framework.
Relevant PECR requirement: consent or soft opt-in where applicable.

To improve our website, services and communications

We may use limited technical, website, marketing and feedback data to understand how people use our website, improve our services, assess the effectiveness of our communications and make business decisions.

Where non-essential cookies, analytics tools or similar technologies are used, we will obtain consent where required.

Lawful basis: legitimate interests or consent, depending on the technology and context.

To use testimonials or feedback

If you provide a testimonial, review or feedback, we will only publish it with your permission. We may edit testimonials for clarity or length, but we will not knowingly change the meaning.

You can ask us to remove a testimonial from our website or marketing materials at any time. Please note that where material has already been printed or shared by third parties, immediate removal may not always be possible.

Lawful basis: consent.

6. Special category data and explicit consent

Because Capisco Coaching works with executive functioning, neurodivergence, wellbeing, workplace difficulties and related support needs, some information you provide may be special category data.

Under UK GDPR, where we process special category data, we need both:

• an Article 6 lawful basis, such as performance of a contract, legitimate interests, legal obligation or consent; and
• an Article 9 condition, such as explicit consent.

In most coaching and screening contexts, our Article 6 lawful basis will usually be performance of a contract, taking steps before entering into a contract, or legitimate interests. Our Article 9 condition will usually be your explicit consent.

We collect explicit consent through appropriate forms, agreements, questionnaires or written confirmation, depending on the service.

You may withdraw your explicit consent at any time by emailing enquiries@capiscocoaching.com. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

If you withdraw consent for us to process special category data that is necessary for a service, we may not be able to continue providing that service safely or appropriately.

7. Confidentiality in coaching and screening

We understand that coaching and screening may involve personal, sensitive or private information.

We treat information shared in coaching, screening forms, screening conversations, workplace audit sessions, emails and related communications as confidential.

We will only share your information where:

• you ask us to do so
• you give us permission
• it is necessary to provide the service
• it is necessary for professional, legal, insurance, accounting or safeguarding reasons
• we are required to do so by law
• there is a serious risk of harm to you or another person
• we need to establish, exercise or defend legal claims

Where possible and appropriate, we will discuss any disclosure with you before sharing information.

8. Marketing communications

You may receive marketing communications from us if:

• you have signed up to our mailing list
• you have downloaded a resource and opted in to receive emails
• you have bought or enquired about similar services and the soft opt-in applies
• you have otherwise given consent to receive marketing communications

Every marketing email will include a clear way to unsubscribe.

You can also opt out at any time by emailing enquiries@capiscocoaching.com.

If you unsubscribe from marketing emails, we may still send you service-related messages where necessary, such as appointment information, invoices, screening reports, or important information about services you have booked.

We do not share your personal data with third parties for their own marketing purposes unless you have given express consent.

9. Cookies and website tracking

Our website may use cookies and similar technologies. Cookies are small files placed on your device when you visit a website.

Some cookies are necessary for the website to work properly and do not require your consent. Other cookies - such as analytics or tracking cookies - are not essential.

Following updates to UK privacy law in 2026, certain analytics and functionality cookies may be used on an opt-out basis rather than requiring your prior consent, provided they are used only to understand how the website is used and to improve it, and not for advertising or profiling purposes. Where this applies, we will make it easy for you to opt out.

We may use cookies or similar technologies to:

• make the website function properly
• understand how visitors use the website and improve its performance
• support booking forms, contact forms or embedded tools
• measure the effectiveness of our communications
• support social media features, where used

Where your consent is required before we place non-essential cookies, we will ask for it. You can change your browser settings to refuse some or all cookies at any time. If you do, some parts of the website may not work properly.

Third-party tools embedded in our website, such as booking systems or video platforms, may also place cookies in accordance with their own privacy and cookie notices.

10. Who we share your personal data with

We do not sell your personal data.

We may share personal data with trusted third parties where necessary for the purposes described in this privacy notice. These may include:

• website hosting providers
• email and calendar providers
• secure cloud storage providers
• booking system providers
• video-call platforms
• payment processors
• accounting and bookkeeping software
• email marketing platforms
• form and questionnaire tools
• IT support providers
• professional advisers, including accountants, lawyers, insurers or supervisors where relevant
• HMRC, regulators, courts, law enforcement agencies or other public authorities where required by law
• third parties involved in a business transfer, merger or restructuring, if this ever applies

We require service providers who process personal data on our behalf to protect your information, process it only for specified purposes and follow our instructions.

Our main service providers currently include: IONOS for website and email services, TidyCal for bookings, Starling Bank and Stripe for payments, Zoom for video calls, and Mailchimp for email marketing.   

• Website provider: Ionos
• Email provider: Ionos 
• Booking system: Tidycal
• Payment provider: Starling Bank/Stripe
• Video-call provider: Zoom
• Email marketing provider: Mailchimp

11. International transfers

Some of the service providers we use may process personal data outside the UK.

Where personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place. These may include:

• transfer to a country covered by UK adequacy regulations
• use of the UK International Data Transfer Agreement
• use of the UK Addendum to the EU Standard Contractual Clauses
• another lawful transfer mechanism approved under UK data protection law

If we work with clients based in the EEA, or if personal data is transferred from the EEA, we will also consider any relevant EU GDPR transfer requirements.

12. Data security

We take appropriate steps to protect your personal data from accidental loss, unauthorised access, misuse, alteration or disclosure.

These steps may include:

• password protection
• secure systems and storage
• limiting access to personal data
• using trusted service providers
• keeping records only where necessary
• taking care when sharing information electronically
• reviewing privacy and security arrangements where appropriate

We have procedures in place to deal with suspected personal data breaches. If a breach occurs and we are legally required to notify you or the Information Commissioner’s Office, we will do so.

13. How long we keep your personal data

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, insurance, safeguarding and reporting requirements.

Our normal retention periods are:

Enquiry records

If you enquire about services but do not become a client, we normally keep enquiry records for up to 12 months from the last meaningful contact, unless we need to keep them longer for legal, safeguarding or complaint-related reasons.

Client records

We normally keep coaching, screening, workplace audit and related client records for up to six years after the end of our work together. This may include intake forms, session notes, screening forms, screening reports, relevant emails and administrative records.

We may keep records longer where necessary for legal, safeguarding, insurance, professional or complaint-related reasons.

Financial records

We keep basic customer, invoice, payment and accounting records for at least six years, as required for tax and accounting purposes.

Marketing records

We keep marketing subscription records while you remain subscribed. If you unsubscribe, we may keep a limited suppression record so that we know not to contact you again with marketing.

Testimonials

We keep testimonials or reviews until you withdraw permission, the material is no longer relevant, or we decide to remove it.

Safeguarding records

Where safeguarding concerns arise, we may keep records for longer where necessary and proportionate, depending on the circumstances and any legal or professional obligations.

In some circumstances, we may anonymise personal data so that it can no longer identify you. Anonymised information may be used indefinitely.

14. Your data protection rights

Under data protection law, you may have the following rights:

• the right to be informed about how your data is used
• the right to access your personal data
• the right to request correction of inaccurate personal data
• the right to request erasure of your personal data
• the right to request restriction of processing
• the right to object to processing
• the right to data portability
• the right to withdraw consent where processing is based on consent
• the right not to be subject to certain types of automated decision-making

These rights do not apply in every situation. For example, we may need to keep certain information for legal, accounting, safeguarding, insurance or legitimate business reasons.

To exercise your rights, please email enquiries@capiscocoaching.com.

We may need to ask you for information to confirm your identity before responding to a request.

We aim to respond to valid data protection rights requests within one month. If your request is complex or you have made several requests, we may need more time. If this happens, we will let you know.

If we need to ask you for more information to clarify the scope of your request, we may pause the response period while we wait for your reply. We will let you know if this applies and explain what information we need.

You will not usually have to pay a fee. However, we may charge a reasonable fee or refuse to comply if a request is clearly unfounded, repetitive or excessive.

15. Data protection complaints procedure

If you have a concern or complaint about how Capisco Coaching collects, uses, stores or protects your personal data, please contact us first so that we can try to resolve the issue.

How to make a complaint

You can make a data protection complaint by emailing: enquiries@capiscocoaching.com

Please include:

• your name and contact details
• a clear description of your concern or complaint
• what you would like us to look into
• copies of any relevant correspondence, if helpful

How we will handle your complaint

We will acknowledge your complaint as soon as reasonably possible and within 30 days of receiving it.

We will review your complaint carefully and may contact you for further information if needed. We will respond to your complaint without undue delay. If your complaint is complex or requires further investigation, we will let you know and keep you updated on progress.

Our response will explain what we have looked into, what we have found, whether we agree with your complaint, and any action we have taken or will take.

If you remain unhappy

If you are not satisfied with our response, or if you feel we have not handled your complaint appropriately, you have the right to complain to the Information Commissioner's Office. We encourage you to contact us first, as we will always try to resolve concerns directly where possible.

Information Commissioner's Office (ICO) 

Website: www.ico.org.uk 

Telephone: 0303 123 1113  

Postal address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

If you are based in the EU, you may also have the right to complain to the data protection authority in the country where you live or work.

16. Automated decision-making

We do not use your personal data to make decisions about you solely by automated means where those decisions have legal or similarly significant effects on you.

If this were ever to change, we would ensure appropriate safeguards are in place. These would include informing you that automated decision-making is being used, giving you the right to contest any such decision, and providing access to human review on request.

Some third-party analytics or social media platforms we use may employ automated tools to measure engagement or show relevant content, depending on your settings and consent choices. These are not decisions with legal or significant effects on you.

17. Third-party links and platforms

Our website, emails or social media pages may include links to third-party websites, plug-ins, booking tools, payment platforms, video-call platforms or applications.

If you click on those links or use those services, the third party may collect or use your personal data in accordance with its own privacy notice.

We are not responsible for the privacy practices of third-party websites or platforms. We encourage you to read their privacy notices.

18. Changes to this privacy notice

We may update this privacy notice from time to time.

The latest version will be available on our website. If we make significant changes to how we use your personal data, we will take reasonable steps to bring those changes to your attention.

19. Contact us

If you have any questions about this privacy notice, how we use your personal data, or your data protection rights, please contact:

Angela Joyce trading as Capisco Coaching
Email: enquiries@capiscocoaching.com
Website: www.capiscocoaching.com